Frequently Asked Questions

How much is shipping?
U.S. orders of $20 or more ship free. Orders under $20 have a $5 shipping charge.

When will my order ship?
We process orders as quickly as possible. Once your order ships, tracking information will be provided when available. Carrier transit times may vary.

What happens if an item is temporarily unavailable?
Some products may require additional fulfillment time. If there is a significant delay or availability issue, we’ll contact you with an update.

Can I return an item?
Eligible unopened and unused products may be returned within 30 days of delivery. Please see our Shipping & Returns and Refund Policy pages for complete terms.

Are your products new?
Yes. Products sold by Glamour NYC Store are sold as new unless specifically stated otherwise on the product page.

Can you help me choose a hair color or developer?
We carry professional hair-color products, but shade selection, developer strength and chemical-service suitability can vary by hair condition and desired result. For technical color advice, we recommend consulting a licensed hair professional.

How can I contact you?
Please use our Contact Us page and our team will respond as soon as possible.