return-refund-policy

Shipping

We ship orders within the United States from New York using trusted carriers such as USPS and UPS.

• Free U.S. shipping on orders $20+
• Orders under $20 are charged a $5 shipping fee
• Orders are typically processed within 1–2 business days
• Estimated transit time is typically 2–7 business days after shipment
• Tracking information is provided by email once the order ships

Delivery times may vary due to destination, carrier delays, holidays, weather, or product availability.

Backorders

Some products may be available for backorder. If an item requires additional fulfillment time, we will contact you with an update before shipment.

Returns

Eligible unopened and unused products may be returned within 30 days of delivery.

Products must be returned in their original condition and original packaging.

To request a return, please contact:

customerservice@glamournycstore.com

Please include your order number and the reason for the return.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning merchandise. Glamour NYC Store is not responsible for return packages lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Restocking Fee

Eligible returns may be subject to a 20% restocking fee depending on the condition of the returned merchandise.

Non-Returnable Items

The following items may not be eligible for return:

• Opened, used, altered, or damaged products
• Products missing original packaging
• Clearance or final-sale items
• Items returned more than 30 days after delivery
• Items damaged due to misuse or improper handling

Damaged or Incorrect Items

If your order arrives damaged, leaking, defective, or incorrect, please contact us as soon as possible at customerservice@glamournycstore.com with your order number and photos of the item and packaging.

Return Address

Glamour NYC Store
124 Hester St #240
New York, NY 10002
United States

Contact Us

Email: customerservice@glamournycstore.com
Phone: +1 646-630-1271